Refund policy

Returns, Exchanges & Refunds

At Magnify Moments Co., many of our products are custom-designed, personalized, or made specifically for your order. Because of the nature of our products, all sales are final unless your completed order is damaged, defective, incorrect, or differs from the product or proof you approved.

If you have an issue with your order, please contact us at meghan@magnifymomentsco.com within 7 days of receiving your order. Please include your order number, a description of the issue, and photos when applicable so we can review it and make it right.

Custom & Personalized Orders

Custom and personalized products are created specifically for you and are therefore not eligible for returns or refunds due to change of mind, customer ordering errors, or details that were included in an approved proof.

When a proof is provided, customers are responsible for carefully reviewing all names, dates, spelling, photos, colors, sizes, quantities, and other design details before approval.

Once your final proof has been approved and production has begun, your order is considered final.

If the product you receive differs from your final approved proof or order specifications, please contact us within 7 days of delivery. We will review the issue and, when appropriate, provide a replacement or exchange at no additional cost.

Variety Packs & Pre-Designed Magnets

Variety packs, themed magnet sets, and other pre-designed magnet collections are final sale and are not eligible for returns or exchanges.

If you are unhappy with your variety magnet purchase, please contact us. While we are unable to accept a return, we may offer a 10% discount toward a future purchase as a courtesy.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged or defective, you receive the wrong product, or your finished product does not match your approved order, please contact us as soon as possible at meghan@magnifymomentsco.com.

Please include photos of the product and packaging when applicable. Once we review the issue, we will work with you to provide an appropriate replacement, exchange, or refund.

Please do not send products back without contacting us first.

Exchanges

Exchanges are available when:

  • The completed product differs from the final approved proof.

  • You receive an incorrect product, size, quantity, or design due to an error on our part.

  • The product arrives damaged or has a manufacturing defect that cannot otherwise be resolved.

Because our products are made to order, we cannot offer exchanges for preference changes, customer ordering mistakes, or details that were included in and approved through the final proof.

Refunds

Refunds are considered when an order is damaged, defective, incorrect, or materially different from the approved product and a replacement or exchange is not appropriate.

If a refund is approved, it will be issued to your original payment method. Please allow your bank or credit card provider additional processing time for the refund to appear.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, applicable EU consumer cancellation rights may apply. However, certain goods — including products made to the consumer's specifications or clearly personalized — may be exempt from the 14-day right of withdrawal.

Any rights provided by applicable consumer protection laws are not affected by this policy.

Questions

If you have any questions about your order or this policy, please contact us at meghan@magnifymomentsco.com. We want you to be happy with your order and will always do our best to resolve legitimate issues fairly.